#DISPUTE A TRANSACTION HOW TO#
#DISPUTE A TRANSACTION UPDATE#

#DISPUTE A TRANSACTION HOW TO#

Learn more about how to get started with Team Management. To turn this permission off, just uncheck the permission boxes. That team member will now have access to view and respond to your disputes. Select Reports and toggle it on to grant the employee access to view your reports.Ĭheck View dispute reporting, then check View open disputes and Respond to disputes. You will see this employee's current permissions. Select the team member you want to give this permission. To get started:įrom you Square Dashboard, go to Team > Team Members. You can turn on this permission for specific team members in Team Management. If you don’t have the time to manage the dispute process or you want to focus on other areas of your business, let your employees answer the dispute. Turn on dispute permissions for team members Check your Disputes Dashboard online or in the Square Point of Sale (POS) app for the deadline for sending us your information. If you aren’t able to send us your information within the allotted time, we’ll have to move forward and fight the dispute using the information about the disputed transaction that we already have. It’s also important to note that the bank gives us only a small window to submit your information to them. You can also find it in your Disputes Dashboard or in the Square Point of Sale app under Reports. To send us your information, we’ll need you to access the Information Request Form we sent you in the initial dispute notification email. Before we can dispatch your information to the bank, we need you to gather together and send us the information they need. Square handles sending your information to your customer’s bank. Step 2: Send us your supporting documentation and information. The deadline for sending us your information. The status includes all documents you have uploaded so far and what’s next in the dispute process.

#DISPUTE A TRANSACTION UPDATE#

Information on the status of your dispute, which we’ll update for you when the bank gets back to us. The information the bank needs to make their decision on the case. There, you’ll be able to find:Ī detailed description of why your customer has initiated the dispute. We populate the Dashboard with the dispute information that your customer’s bank sends us. You can find information about a dispute on your Disputes Dashboard and in the Square Point of Sale app under Reports. The more evidence you can provide, the better chance you have of winning the dispute. They’re looking for any supporting evidence you may have about the transaction, like receipts, invoices, email correspondence, proof of delivery or photos. We reach out to you to pass on their request. If your customer initiates a dispute, their bank contacts us to get more information about the transaction. But our Disputes Resolution Team can help you make your case to your customer’s bank.

Square doesn’t decide who wins or loses a dispute-that’s up to the bank that issued your customer’s credit card (like Visa or MasterCard). If there aren’t enough funds available in your Square account, we’ll have to debit your linked bank account to cover the disputed amount. This is because the customer’s bank has just taken the funds from us, and we need to cover that amount. When this happens, we place a hold on the disputed funds in your Square account until the dispute gets cleared up. Cardholders can initiate a payment dispute or chargeback by asking their bank to reverse the charge. As with any transaction, there’s always a risk that your customer will dispute the validity of their purchase. Where there are purchases, there are payment disputes. Step 3: Wait for the bank to resolve the case.

Dispute a transaction